Coronavirus/COVID-19 Update: 11 May

We have contacted all our customers that were due to depart in May, whose holidays have been affected by the recent government guidelines. We continue to be guided by government advice and our programme for June will be reviewed and adjusted accordingly if required. Please rest assured that if your holiday is affected, we will be in touch with you in due course. If we have not contacted you regarding your holiday, then our standard booking terms and conditions still apply. In the meantime, if you have any questions, or would like to know more about our current booking conditions, please call 0800 970 9149

Dear Completely Croatia Customers,

Due to the current government restrictions on Social Distancing, we’ve had to make changes to the way we work in order to look after the health and wellbeing of our colleagues.  This means we have closed our offices, changed our opening hours, reduced staffing and are having to work from home. Our opening times are now from 9am until 5.30pm Monday to Friday until further notice.

We appreciate this is a very difficult time for everyone and we are grateful for your continued patience and understanding.

Beat wishes and stay safe,

Your Completely Croatia Team

 

We thought it would be useful to answers your frequently asked questions.

What will happen if my holiday is affected by the Coronavirus/COVID-19 situation?

We will be in contact with you to discuss all your options including a transfer to another holiday, delaying your departure until later in the year or cancelling the trip altogether.

Where can I find the most up to date travel advice?

We suggest you check the FCO website which has the most up to date information: 

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

Can I be confident that Completely Croatia will look after me?

Yes, you can book with the peace of mind that your holiday is ATOL Protected and that you are travelling with an awarding-winning tour operator with over 12 years’ experience.

What are the current flexible booking options available to me?

Based on current Government guidance and the constantly changing situation we are currently facing, if you have a booking that is due to depart within the current isolation period, you can now amend your forthcoming holiday to a date later in the year or a departure in 2021 and we will waiver the admin charge*. The only costs incurred by you would be if there is a charge to change your flight or accommodation. Please call our team for more information.

Can I make a booking now with peace of mind?

Yes, you can book your holiday of choice with us now and we will hold a place for you with no deposit*. Once the current COVID-19 situation and government advice changes, we will contact you to make a deposit payment and our normal booking T&C’s will apply.

When do I pay my balance?

Based on current Government guidance and the constantly changing situation we are currently facing, we have taken the decision the reduce our balance due date to 4 weeks prior to departure*. We will revert to our normal T&C’s once the government updates its advice.

When can I expect my refund?

We appreciate you are waiting for us to process your refund. We know this is not an ideal situation for any one during these uncertain times, however we assure you we are doing our best to try and get this process moving as quickly as possible. Please also remember that you have the option to claim a Refund Credit Note to be used up to the end of 2021. Alternatively, you might also wish to transfer funds to an existing reservation that you may already have, later in the year or to a specific future holiday that is already available within our programme later in 2020/2021. Please remember that you are fully ATOL Protected and our ATOL number is 4029. If you have any questions whilst you are waiting for us to contact you, please do not hesitate to contact us.

Should I cancel my holiday?

Some of our holidays are experiencing disruption due to FCO advice, local authority restrictions or the cancelling of some flights. If there are no restrictions or strict FCO advice against travelling, then there is no reason to alter your travel plans. If you have concerns, then please do contact us to discuss your options.

*Except on cruise booking where normal Cruise T&C's will apply.

Remember, if you have any questions, please do not hesitate to contact our friendly travel experts by phone on 0800 970 9149.